Refund policy

At Cascade, we want you to love your jewelry. If something isn't right with your order, we're here to help.

Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or is not what you ordered, please contact us within 30 days of delivery at [your email], along with a photo or short video clearly showing the issue. Once verified, we will send a replacement or issue a full refund.

Lost or Delayed Orders
If your order shows no tracking movement or has not arrived within 45 days of shipping, please reach out to us. We will investigate and offer a replacement or refund where appropriate.

Missing Items
If part of your order is missing, contact us with your order number, and we will resolve it promptly.

What's Not Covered
Due to the nature of our made-to-order process, we're currently unable to accept returns for change-of-mind purchases (e.g., incorrect size preference, styling changes). We encourage you to review product details, including measurements and materials, carefully before ordering.

How to Request a Refund or Replacement
Email epmaison.store@gmail.com with your order number and, if applicable, photo/video evidence of the issue. We'll respond within 5 business days.